Policies

Leisure Services and Supplement Education Privacy and Security Policies

Amherst Leisure Services and Supplemental Education, LSSE, is a Town of Amherst municipal department and  we are committed to providing the highest level of privacy possible for your personal information. This notice serves to explain our information collection and policy on privacy.

Personal Information Online
When ordering tickets or registering for programs or classes, the information you are asked to submit is needed to process your order.  LSSE does not retain your credit card information electronically or by any other method.   

Personal Information Online, by Phone and by Mail

Customers purchasing tickets and registering for programs and classes are added to our LSSE database automatically and will receive information by mail regarding our programs, classes, events and performances. Customers transacting business with us online will also be added to our email list and may receive emails about our programs, performances and classes.  Please note you may opt out of the mail or email list if you contact our registration desk by phone (413) 259-3065 or by email at .  Once you have opted out of these lists you will permanently be removed from the email list but will be added to the mailing list whenever you purchase tickets or register for a program. 

LSSE does not sell, lease or rent its email list to third parties.  LSSE is a municipal department within the Town of Amherst.  In situations where personal or identifying information is submitted (i.e. email messages or forms), this information will not be released unless required to do so by the Massachusetts Public Record Law.  With certain exceptions, emails and letters t to Town officials and departments are public documents under State law. 

Refunds
Ticket purchases are non-refundable.

For Programs or class registrations: Full refunds will be made if programs are canceled, filled, or Department changes in offerings prohibit your attendance. You may also receive a refund for most programs if your request is made in writing and received in the LSSE Office at least five business days in advance of the start of the activity. You may email your request to .  These refunds will be subject to a $10 processing fee. *Please allow at least 21 days to receive a refund.