Mission
To select, implement, maintain, and support all things technology and e-government related to improve the efficiency of departments, while providing citizens and professionals a superior and more open government.

Recent Public Projects
Website Overhauls
   View the Press Release (PDF)
Downtown Community Wireless Mesh Network
   View the Press Release (PDF)
Permitting and Code Enforcement Department Software Implementations
Digital Signage in Town Hall
New and Improved Public Access Computers in Jones Libraries, Town Hall and Senior Center
Amherst GIS Viewer

To coordinate information technology activities within all Town departments and between external agencies;
To maintain, improve and expand all aspects of the Town’s web services and public access systems;
To leverage technologies that increase transparency and foster citizen participation in public decision-making processes;
To seek creative and external funding mechanisms for technology projects and initiatives;
To consolidate and standardize technologies and systems wherever possible to reduce total cost of ownership;
To improve and maintain all Town voice and video systems including the Town-wide IP Telephony system;
To troubleshoot, maintain and improve all aspects of the Town’s technology infrastructure;
To monitor, maintain, and audit network security systems ensuring the information privacy of citizens and staff;
To backup all network and database systems;
To update comprehensive archival systems in compliance with Federal, State and Local law;
To expand, maintain and improve the Town’s public wired and wireless mesh Internet systems;
To provide daily operational technical support all departments, boards and committees, and to provide emergency 24/7 technical support to Police, Fire, EMS, Public Works, and Communications;
To train and provide project and initiative specific technical assistance.

IT Staff:
Kristopher Pacunas, Director Email
Sean Hannon, Assistant Director Email
William Glover, Network Administrator Email
Maria Racca, Software and Financial Analyst Email
Richard Dudkiewicz, Systems Analyst Email
GIS:
Michael Olkin, GIS Administrator Email 
Library Liason:
Hank Allan, Library Systems Administrator Email