Emergency Dispatchers must successfully complete a 12-week training program, are cross-trained and certified in a minimum of 8 basic functional areas: call-taking (both emergency and informational,) management of the 911 phone system, multi-channel Radio Console operation, CJIS computer operations, Emergency Medical Dispatching (which requires certification in CPR as well,) Computer Aided Dispatch programs.

Sample of Our Responsibilities as the Town’s Nerve Center

• Emergency/911 Call Answering
• Combined Dispatch for Police, Fire and EMS
• Public Safety Radio System Coordination
• Telephone Switchboard for Police, Fire and EMS
• Provide Emergency Medical Instructions
• Fire Alarm Center – over 1400 responses
• Town Building Security Alarm Monitoring
• Public Safety Computerized Record Coordination
• Provide CJIS support for Amherst Police
• Dispatch the animal welfare officer and parking enforcement
• Maintain reference information for all town locations, business (and bank) employees, apartment complex tenant lists and the like
• Provide many other services for the town, and its 2 large "user" agencies (the police and fire departments) as well as EMS for a number of surrounding communities
• Serve as one of two statewide Hazmat Dispatch Center.
• All communication center personnel are certified in Emergency Medical Dispatch protocol and this service is provided to the town of Hadley

Communications Center Personnel

Emergency Dispatch Supervisor Michael Curtin
Emergency Dispatcher Brad Worthley
Emergency Dispatcher Elizabeth Chudzik
Emergency Dispatcher Jessica Pronovost
Emergency Dispatcher Joshua Cicia 
Emergency Dispatcher Jason Rushford
Emergency Dispatcher Stephanie Everett
Emergency Dispatcher Emily Oles
Emergency Dispatcher Simone Ascher
Emergency Dispatcher Mariah Anthony
Emergency Dispatcher Miguel Rivera
Emergency Dispatcher Jailene Lynch