Public Safety Communications Center
The Amherst Public Safety Communications Center was established in 1990.
Staffed by a minimum of 2 dispatchers at all times, it operates as a
consolidated Communications Center for police, fire and emergency
medical call managing.
111 Main Street
Amherst, MA 01002
Emergency Dispatchers must successfully complete a 12-week training program, are cross-trained and certified in a minimum of 8 basic functional areas: call-taking (both emergency and informational,) management of the 911 phone system, multi-channel Radio Console operation, CJIS computer operations, Emergency Medical Dispatching (which requires certification in CPR as well,) Computer Aided Dispatch programs.
Sample of Our Responsibilities as the Town’s Nerve Center
Emergency/911 Call Answering
Combined Dispatch for Police, Fire and EMS
Public Safety Radio System Coordination
Telephone Switchboard for Police, Fire and EMS
Provide Emergency Medical Instructions
Fire Alarm Center – over 1400 responses
Town Building Security Alarm Monitoring
Public Safety Computerized Record Coordination
Provide CJIS support for Amherst Police
Dispatch the animal welfare officer and parking enforcement
Maintain reference information for all town locations, business (and bank) employees, apartment complex tenant lists and the like
Provide many other services for the town, and its 2 large "user" agencies (the police and fire departments) as well as EMS for a number of surrounding communities
Serve as one of two statewide Hazmat Dispatch Center.
All communication center personnel are certified in Emergency Medical Dispatch protocol and this service is provided to the town of Hadley