Emergency Dispatchers must successfully complete a 12-week training program, are cross-trained and certified in a minimum of 8 basic functional areas: call-taking (both emergency and informational,) management of the 911 phone system, multi-channel Radio Console operation, CJIS computer operations, Emergency Medical Dispatching (which requires certification in CPR as well,) Computer Aided Dispatch programs.
Sample of Our Responsibilities as the Town’s Nerve Center
- Emergency/911 Call Answering
- Combined Dispatch for Police, Fire and EMS
- Public Safety Radio System Coordination
- Telephone Switchboard for Police, Fire and EMS
- Provide Emergency Medical Instructions
- Fire Alarm Center – over 1400 responses
- Town Building Security Alarm Monitoring
- Public Safety Computerized Record Coordination
- Provide CJIS support for Amherst Police
- Dispatch the animal welfare officer and parking enforcement
- Maintain reference information for all town locations, business (and bank) employees, apartment complex tenant lists and the like
- Provide many other services for the town, and its 2 large "user" agencies (the police and fire departments) as well as EMS for a number of surrounding communities
- Serve as one of two statewide Hazmat Dispatch Center.
- All communication center personnel are certified in Emergency Medical Dispatch protocol and this service is provided to the town of Hadley
Communications Center Personnel
Emergency Dispatch Supervisor
Michael Curtin
Emergency Dispatcher
Brad Worthley
Emergency Dispatcher
Elizabeth Chudzik
Emergency Dispatcher
Jessica Pronovost
Emergency Dispatcher
Joshua Cicia
Emergency Dispatcher
Jason Rushford
Emergency Dispatcher
Stephanie Everett
Emergency Dispatcher
Simone Ascher
Emergency Dispatcher
Mariah Anthony
Emergency Dispatcher
Jailene Lynch
