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The original item was published from 12/1/2022 10:58:16 AM to 3/12/2023 12:00:03 AM.

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Posted on: December 1, 2022

[ARCHIVED] Anticipated Energy Price Increases, Resources Available to Help Customers

An electric power utility tower with blue sky and soft clouds and Eversource logo

A message from Eversouce: Many Americans are coping with increasing prices, including rising energy bills. Customers count on Eversource every day for the energy they need and recognize our role in keeping bills as low as possible as energy prices surge.    

The cost of Basic Service (energy/electricity) changes twice a year in Massachusetts for Eversource customers – on January 1 and July 1. Eversource has filed with the Department of Public Utilities (DPU), the new cost of energy beginning January 1, 2023.  

Eversource does not produce electricity, but purchases energy to meet customers’ electric needs throughout the year. Eversource does not earn a profit on the cost of energy and charges customers only what the company pays in the energy market.  

Beginning January 1, pending approval by the DPU, the average residential Eversource electric customer in Western MA using 600 kWh will see a 21% or $39 increase to their total bill. Eversource serves Basic Service to 80% of Eversource customers in Western MA. 

This increase does not apply to customers that receive energy from another supplier or through municipal aggregation. A customer’s total bill amount depends on their energy use, the type of rate they are on, and weather conditions.      

The increase is a result of record-high natural gas prices, primarily driven by the Russian and Ukraine conflict. This is especially impactful here in New England, where natural gas is used to generate much of the region’s electricity. 

While adjustments to other components of the bill take effect January 1, 2023, rising energy costs are the primary factor impacting customers’ total monthly bills.  They will share those other adjustments with customers when they receive more information. 

Programs to Help Customers 

Eversource recognizes the financial burden this places on customers who are already facing higher prices on everyday goods and services.   

To help customers through this time, they offer programs to lessen the impact on their bill by helping better manage energy use and providing direct assistance to those in need. Customers are encouraged to: 

  • Take advantage of their Heating Cost Calculator to see how adjustments to your thermostat can help them save energy.    
  • Schedule a virtual home pre-assessment with an energy technician to identify energy-saving opportunities in your home.  CALL 1-866-527-SAVE (7283) TO LEARN MORE ABOUT HOME ENERGY ASSESSMENTS. 
  • Enroll in Budget Billing to set up predictable monthly payments and even out bill spikes during heating and cooling seasons.  
  • Compare rates offered by other electric suppliers and choose the option that works best for them.  
  • Learn about special assistance programs to lower monthly payments, forgive past due balances or spread payments out over time.    

They encourage all customers to review their programs and ways to manage or get help with their bill at their website.

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